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Retention at Christian Health Insurance fund

CM is a health insurance fund in Belgium

Nominee & award winning

Introduction of the CM case

CM is a health insurance fund in Belgium. Since Luc Van Gorp became president of CM in 2015, a lot of effort has gone into putting prevention, health, and quality of life central in the approach of its members. Shifting the focus from sickness to health impacts how the core business is run. Structure and internal processes were also impacted, as were the careers of the individual employees. As leader and supporter of this change, the new large, unified department of HR Services stepped up to the challenge. In this change, retention was a concern.

In order to create a future-proof organization, the organizational chart was redrawn. People took up new roles, saw their job content change, relocated, and so on. The change naturally provoked a number of questions for employees, reassessing their professional activities and careers. For CM, engaging in a qualitative career conversation with employees was vital to make sure that mutual expectations could be explored, aspirations could be a topic of conversation and retention would be positively impacted as a result.

For CM, the success of Talent Review depends both on process and data you can trust. Crucial for CM is the conversation between manager and employee. The Talent Review Profiler fuels that conversation with the right topics in an evidence-based way. A personalized follow-up based on the data impacts retention positively.
Kris Hapers — Team Lead Talent

Management wanted answers to questions like

What are the aspirations of our employees?
What are the topics we need to address in our conversations?
Who might be contemplating to leave CM?

Talent Review Profiler

With the help of the Talent Review Profiler, HR set up a Talent Review process. The Talent Review Profiler is an evidence-based HR-tech tool by TalentLogiQs, especially developed to support the process of Talent Review.

With a clear view on Performance, Risk, Potential and Motivation of the talent pipeline, the Talent Review Profiler facilitates the decision process.

The experience

What did stakeholders experience?

The managers reported that
  • They were pleased with the interactive dashboarding in the Talent Review Profiler. It offers a complete view of every employee: potential, performance, aspirations, talent risks.
  • The use of evidence-based data raises objectivity. Managers felt more secure in their decision making, as they saw certain aspects of their subjective judgement confirmed and other elements nuanced. As a result, transparency becomes easier and more obvious.
  • The discussions during the Talent Review meeting shift from calibration to development opportunities and decision taking.
  • They managed to pick the topics that were most relevant to discuss with each employee, with richer career and development conversations as a result, wich in turn have a positive impact on retention.
The Talent Review Profiler measures, visualizes the results for managers and employees and facilitates the Talent Review process.
The HR department noticed that
  • Data collection was effortless, no more excessive fiddling with Excel sheets and seperate surveys.
  • They saved time in preparing the Talent Review Meeting, as the Talent Review Profiler automatically delivers interpretations of the data, presented in interactive dashboards.
  • Time freed up to spend on supporting managers and employees in the Talent Review process.
Employees mentioned that
  • The personal report they received, reflected accurately their current situation and made them reflect on their careers more. It also gave them the vocabulary necessary to discuss their career, traditionally not an easy topic for many employees.
  • The focus on self-management in the career in the personal reports urged them to take more ownership in the career and engage in more open discussions with their managers.

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Read more about how our Tech and Touch approach delivered impact for Corilus.

How it works

Our happy clients

Civil servants work for a better society. That's why we support our colleagues in the federal government in taking charge of their careers and support internal mobility.
The evidence-based feedback we give them based on the TalentLogiQs solutions helps them to achieve that goal.

Brecht Beke
Career Consultant

At Konings we like to keep our people close. We strive to know and understand them so we can move forward together. The TalentLogiQs solutions help us in this effort.

Lieselot Cops
Learning & development manager

To Ormit Talent, the Career Fitness Profiler is a trusted instrument since 2014. We feel that the career intelligence provided by TalentLogiQs is indispensable for in-depth career conversations with our young talents.

Yannick Van Ro
Talent development specialist

In preparing our students for their transition into the labour market, we’ve created an intensive program toreflect upon their future careers and what is needed to sustainably build this. The career analytics provided by TalentLogiQs are essential input for ourcareer sessions. We find that the feedback in the individual reports provides our students not only with interesting insights but also pushes them towards concrete development actions.

Lars Veerhoff

At ProjectiveGroup, we aim to be an employer of choice for Financial Services consultants. That’s why we put personal & career development of our peopleare the very top of our agenda. The Talent Review Profiler supports us in this strategic effort. Based on the analytics provided by TalentLogiQs, we know exactly what topics to address in our development conversations.

Koen Ermgodts
People Lead

The Talent Review Profiler provides not only with an evidence-based and speedy X-Ray of the talent pool, it has also provides the business with forecasting in terms of leadership, innovative and operational potential. We identify key risks like the risk of leaving and disengagement, and we give managers insight in the development opportunities and aspirations of every individual talent. This enables us to make talent decisions that both drive the business and engage talent.

Nadine Aerts

For CM, the success of Talent Review depends both on the process and data you can trust. Crucial for CM is the conversation between manager and employee. The Talent Review Profiler fuels that conversation with the right topics in an evidence-based way.

Kris Hapers
Head of HR Team Talent

To ensure the growth of Multipharma we like to engage in meaningful conversations with our people. The talent Review Profiler helps us to dig deep into the essential career issues, possible risks and the potential of our talents. It helps us to engage in qualitative career dialogues, identify development opportunities and search for the win win.

Vanessa Gillijns
Talent Development Manager

At Corilus, an innovative and leading software development company for outpatient healthcare, we have embraced the Talent Review Profiler in our Talent Review Process. Analytics enable us to base decisions on performance and talent risk metrics.

Dirk Van Lerberghe
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